Information for Patients
How to Register
We accept new patients residing in Central Caerphilly, Abertridwr, Lower Llanbradach , Nantgarw (Caerphilly side of A470), Rudry village, Senghenydd.
To register simply ask for a registration form at any of our branches.You will be asked to complete a new patient questionnaire which helps us summarise your current health whilst we wait for your medical records to transfer. All patients unless registering for a GP the first time* require a NHS number which is issued on birth via medical card and can be obtained from your last GP practice . (* Babies are usually sent a medical card with NHS number). Patients are eligible to book a new patient medical with a practice nurse when registering.
Patients who are temporary visitors (and eligible for NHS treatment*) may register for up to 3 months at a time. If you are residing temporarily in the area and need medical attention, please mention this when you contact us.
(*Patients with EU passport, patients with work/study visa and right to stay, patients who normally reside in a country with a reciprocal healthcare arrangement with the United Kindgom) . Patients not normally residing in the UK will be asked for details on how they are eligible for treatment.
Practice Patients Charter
We are pleased to welcome you as a patient of our Practice. We aim to provide you with the highest quality of health care through the team of health care professionals at our surgeries.
The Receptionists will help you to make the best use of our services and will greet you courteously. You are guaranteed confidentiality at all times. If you wish to speak to any member of the Primary Health Care Team in confidence, please ask. If you are unsure as to which member of the team can best help you, please ask and we shall advise you accordingly.
As an NHS patient of this Practice, you are entitled to:
- Be registered with a GP.
- Receive a clear explanation of the treatment you are offered.
- Courtesy from the staff.
- Respect for religious and cultural beliefs.
- Be seen within 30 minutes, if you have an appointment. If, for any reason, you cannot be seen, a clear explanation will be given. If you don’t have an appointment, you will be seen in order of attendance.
- A consultation on the same day if you need to see a doctor urgently. You may, however, have to wait longer for a booked appointment, unless it is a genuine emergency.
- A health check on registering with the Practice.
- Be offered advice on a healthy lifestyle.
- Be referred to a consultant when the GP feels that it is necessary.
- A copy of the Practice Information Booklet.
- Have any constructive comments, complaints or suggestions heard by the Practice Manager in private.
- Be reviewed at regular intervals, if taking regular medication. Repeat prescriptions will be available 48 hours after they are requested.
- You will be advised of any steps you can take to promote good health and avoid illness.
- Health education leaflets are freely available.
- Instruments and equipment used are regularly serviced and calibrated to ensure accuracy.
- Access to medical records. As an NHS patient, you have access to your medical records and information of identity of the individuals who can ascertain and the rights of patients in relation to disclosure of such information.
Self-Treatment of Common Illnesses
Advice on self-treatment of common illnesses is always available from the surgery. Many good resources are available online such as www.patient.co.uk We will be able to provide you with information leaflets on many common ailments. Ask at Reception for more details.
Self Certification of short term illness
If you are off work for short term illness (up to 7 days) , you can self certify for statutory sick pay purposes without the need to see a GP by completing a selft certificate. This can be downloaded for printing by clicking on this link SC2 SELF CERTIFICATE. Alternatively this form is available from one of our branches.