Please let us know if you have a suggestion about the surgery or systems – We will publish constructive suggestions; Please note this for general comments and is not for logging your ‘concerns’ – which can be done via our practice manager or in writing.
NRMC/17/9/3 Bring back the bell (on the front desk)
RESPONSE : Staff are trained to check desk for patients as this is their priority – However when they are taking a telephone call please expect a little wait – We try to ensure staff acknowledge patients as quickly as possible. Sometimes the bell was misused and become a distraction to staff and patients alike.
NRMC/17/9/2 (1) Ability to put your name down for open surgery instead of waiting over 3hrs-Live too far away to go home (2) Have to see different GP about my problem as unable to see GP of choice (3) Earliest lady doctor was 1 month away
RESPONSES: (1) Our ‘walk in’ clinic is for things that cannot wait until next pre-bookable appointment – We do emphasise to patients that the wait maybe longer – and will depend on the demands on the day – we do not cap numbers seen. We do not open these appointments over the telephone as the telephone lines will then be constantly busy with patients trying to get through – We however allow patients to book same day appointments from 8am on the internet on my health online (please see our website www.nrmc.co.uk for details of how to register). This has shown to greatly reduce wait. (2) Demand to see GP of choice is an issue for all GP practices as our GPs can only see a certain number of patients each week – However all GPs will have access to your medical notes and under normal circumstances will be able to follow up previous consultations. (3) We have 3 Female GP partners and a Female GP registrar currently – We open appointments every day for ALL GPs from 1 day – 90 days in advance – If you cannot see a Female GP and wish for a Chaperone please ask the GP who you see.
NRMC/17/9/1 Request for tannoy system for visually impaired patient. Patient Finds it difficult to see board As NRMC/17/5/6 .
RESPONSE : We do have a tannoy system – Patients who cannot see the board should note this with receptionist on arrival and we will happily call you instead – We can also put an alert on your medical record to remind staff of this.